Shipping & Delivery

At SHENTEC, we are committed to getting your power solutions to you as quickly and safely as possible. By leveraging our global network of local warehouses, we ensure that you spend less time waiting and more time working.

Fast Local Shipping

We ship directly from our strategic local warehouses to minimize transit time and avoid customs delays.

  • USA Warehouse: Ships to United States via USPS/UPS/FedEx (3-5 Business Days)
  • Germany & EU Warehouse: Ships to Germany,French,Italy,Spain,Netherlands,Poland and other EU regions via DHL/DPD/Hermes (3-5 Business Days)
  • United Kingdom Warehouse: Ships to United Kingdom via Royal Mail/Hermes/DPD (3-5 Business Days)
  • Australia Warehouse: Ships to Australia via Australia Post/Fastway (3-5 Business Days)

Our Local warehouse's location is listed as bellow:

United States (USA) Warehouse :10886 CITRUS AVE,FONTANA,California,US 92337 Tel:+105419531153

United Kingdom Warehouse:Leicester Commercial Park Unit 1, Dorsey Way,Enderby,United Kingdom LE19 4DB ,Tel: +44 333 015 1951

Germany & EU Warehouse:Albert-Schweitzer-Str 1,Grolsheim,Germany,55459 Tel:+49 1516 6342177

Australia Warehouse:Block G2 391 PARK ROAD REGENTS PARK,REGENTS PARK,New South Wales,Australia ,2143  Tel:+61 2 9644 1851

*Weekends and holidays are not counted as working days.

Order Processing Time

  • All orders are processed and dispatched within 24-48 hours (Monday – Friday).
  • Orders placed over the weekend or on public holidays will be processed on the next business day.
  • You will receive a shipping confirmation email with a tracking number as soon as your order leaves our warehouse.

Shipping Rates

  • Official Website Exclusive: We offer FREE Shipping on orders over $30.
  • For orders below the threshold, a flat shipping fee $6 will be calculated at checkout based on your location.

Tracking Your Order

Once your order is shipped, you can track your package directly through our website’s Track Order page or by clicking the link in your confirmation email. Please allow 24 hours for the tracking information to update.

Battery Safety & Packaging

As specialists in power tool and electronics batteries, we take safety seriously. All SHENTEC products are:

  • Securely packed in UN-certified packaging to ensure stability during transit.
  • Compliant with international air and ground regulations for lithium-ion and Ni-MH batteries.
  • Insulated at the terminals to prevent short circuits.

Delivery Issues & Lost Packages

If your tracking information shows "Delivered" but you haven't received your package, or if your shipment is delayed beyond 7 business days, please contact our support team at sales@shentec.com. We will open an investigation with the carrier and ensure you receive a replacement or a full refund.

Important Notes

  • Address Accuracy: Please double-check your shipping address at checkout. We cannot redirect packages once they have been dispatched.
  • P.O. Boxes: Some express carriers may have limitations on delivery to P.O. Boxes for certain battery sizes. We recommend providing a physical street address for the fastest service.

Shipping Support

Our site is always available whenever you want to upgrade your ride. That means your orders can be placed 24/7. However, if delayed delivery or out of stock, we will contact you. Our passionate customer support team is happy to help with any questions or concerns. Please contact customer support at sales@shentec.com